Frequently Asked Questions

  • 1. Q: Do you supply parts for Japanese imported Toyota Vehicles? +

    A: Yes, we do. We supply parts for Japanese imported Toyota, Lexus and Hino vehicles.

  • 2. Q: Are Toyota parts covered by a warranty? +

    A: Yes, Toyota Genuine Parts are warranted for 6 months from date of purchase, however terms and conditions apply.

  • 3. Q: Are Toyota genuine parts competitive in price? +

    A: Yes, Toyota parts are competitive in price. Non-genuine parts may seem attractive due to favorable pricing but they will cost more in the long run due to reduced functionality and substandard quality.

  • 4. Q: Why should I use Toyota genuine parts? +

    A: Genuine Toyota parts are made specifically for a particular Toyota model. They are just like the parts that a vehicle was built with. When buying replacement parts for your vehicle, there is no better option than Toyota Genuine Parts in terms of fit, performance and overall quality, you will experience value for money.

  • 5. Q: What warranty coverage do I have on my Toyota vehicle? +

    A: Warranty coverage is 3 years or 100,000 kilometers whichever comes first, from the date of delivery. The vehicle warranty does not cover normal wear and maintenance items.

  • 6. Q: Can I use my existing vehicle as a trade-in? +

    A: Yes, however terms and conditions apply.

  • 7. Q: Can I purchase a Toyota vehicle directly from the manufacturer? +

    A: No. The manufacturer appoints official distributors in each country. In this case Toyota Malawi is the only authorized distributor for Toyota and Hino vehicles.

  • 8. Q: Where can I find my vehicles VIN/ Chassis number? +

    A: The VIN is located on a label either on the driver’s or passenger’s side door. You can also check on the vehicle registration certificate issued by your country’s vehicle registration body and the vehicle service guide booklet which you receive upon delivery of your vehicle.

  • 9. Q: What are routine vehicle maintenance services? +

    A: These are factory-recommended services that help prevent major issues from occurring on your vehicle. Routine vehicle maintenance services take place after every 5,000 kilometers or 3 months whichever comes first. These services are a key to your vehicle having a prolonged and healthy lifespan, and will reduce the possibility of unexpected high repair bills in the future.

  • 10. Q: Can I service my vehicle at Toyota Malawi even if I didn’t buy it from you? +

    A: Yes. Toyota Malawi does provide most maintenance and repairs on any Toyota or Hino vehicle, whether you bought it from us or not however warranty is not applicable.

  • 11. Q: How do I schedule a service visit? +

    A: You can schedule an appointment by calling our service department directly on the following numbers; Blantyre Maselema - 01 841 933, Blantyre Makata - 0995 76 400, Lilongwe - 01 755 666 and Mzuzu - 01 303 233 or online by simply using our online booking system.

  • 12. Q: I've just taken ownership of a used Toyota vehicle, what do I do? +

    A: Take your vehicle for a comprehensive safety check at any of our service centres. It is also important that you update your ownership as this will allow us to make a record of your ownership of the vehicle and contact you with any important information concerning your vehicle. Then make sure your vehicle is serviced according to the maintenance schedule.

  • 13. Q: Is Toyota Malawi’s service competitive in price? +

    A: Yes. Our Service Centres provide excellent and price competitive servicing when you take into account the benefits of having your vehicle serviced by Toyota trained technicians who have the knowledge and expertise to fix problems first time. We use warranted Toyota genuine parts and our facilities are equipped with special tools and other equipment to provide your vehicle with the very best service.

  • 14. Q: Can I rent or lease any vehicle from Toyota Malawi? +

    A: No, currently Toyota Malawi does not have this service.

  • 15. Q: How can I give my customer experience feedback to Toyota Malawi? +

    A: Toyota Malawi believes in the philosophy of Customer First. The customer is the reason for our existence hence your voice and general feedback is very important because it helps us serve you better. To give us such feedback, please contact our Customer Relations team on our Customer Care Hotline 01841900 which is operational between 8:00AM – 5:00PM from Monday to Friday or email info@toyotamalawi.com.